Crispy Green Inc. (“we” and “us”) is the operator of (https://crispygreen.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about how you would prefer for us.
Shipping cost are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
If free shipping is offered, shipping fee will be waived for any order that is above the “Free Shipping” value at check-out. The limit for “Free Shipping” may vary from time to time.
Return Due To Change Of Mind
We will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.
(Crispy Green Inc.) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Transit Time Domestically
In general, domestic shipments are in transit for 2 – 8 days depends on the destination and the courrier that you choose. We cannot guarantee the delivery time beyond what is indicated on the tracking information you receive.
Transit time Internationally
We do not fulfill any international orders at this time.
Orders are usually dispatched within 2 business days after they are received during the week (Monday to Friday). Orders placed after Friday 1:00 pm and during the weekend will be processed in the following Monday except on national holidays, in which case we will make sure that orders will be dispatched at the next available schedule and kept the delay to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
Crispy Green Inc. will ship to P.O. box addresses using postal (USPS) service only. We are unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using postal (USPS) service. We are unable to offer courier services to these locations.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. We cannot guarantee the delivery time beyond what is indicated on the tracking information you receive.
Parcels Damaged In Transit
If you find your package is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact our customer service with next steps.
Duties & Taxes
Sales tax has already been applied to the price of the goods (if applicable) as displayed on the website.
Import Duties & Taxes
Although we do not fulfill any international orders at this time, we do want you to be aware of that import duties and taxes may apply and any costs associated with import duties and taxes are the shopper’s responsibility.
We will accept cancellations before the order is dispatched. If you want to cancel after the order has already been shipped, please refer to our Return Policy.
Parcels are insured for loss and damage up to the value as stated by the couriers
Process for parcel damaged in-transit
We will process a refund or replacement, including the shipping cost, as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement, including the shipping cost, as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please email us at Marketing@crispygreen.com